TERMS & CONDITIONS

Clear-Beer reserves the right to make amendments to these conditions without giving prior notice.

 

By requesting Clear-Beer to provide service by any means including telephone (including texting), email, fax, booking form and or direct conversation – the client accepts that these terms and conditions are binding.

NO TERM CONTRACT: There is no term to this agreement between the client and Clear-Beer. You may cancel your re-occurring or one-time cleaning service no less than 48 hours prior to the scheduled booking. Clear-Beer reserves the right to cancel the scheduled service at any time without notice.

BONDED and INSURED: We carry $2.000,000 in Liability Insurance covering bonding and insurance for all our staff.

STAFF: Our Service Technician staff work individually, depending on the size of the job. A Service Technician is assigned to your business and we make every effort to keep the same Service Technician assigned to your business on an ongoing basis. However we cannot guarantee this as Illness, promotions, vacations, etc., can all result in a change of Service Technician.

CONDUCT: Our employees will be respectful while working in your business, their only purpose while there is to carry out cleaning services.

PETS: We cannot be responsible for pets that “escape” when our staff are entering/exiting your business. If your pet(s) will be “roaming free” during our service visit, please let us know in advance so the staff can be on alert when they open exterior doors. We are also not pet minders, we cannot be responsible for what your pets do or where they go in your business when we are carrying out services. Our staff will close exterior doors as soon as they enter and exit and will not leave exterior doors open for longer than necessary when carrying out their work.

EQUIPMENT AND SUPPLIES: We provide our own supplies, equipment and products. If you have a specific product you want used, please call our office or alert your Service Technician so your file can be notated.

ARRIVAL TIME: Service calls are scheduled in an order that requires the least amount of drive time for each Service Technician. This means the exact time of your service may differ each time. If you require an AM or PM schedule, we will make every effort to accommodate your request, however, no times are guaranteed.

SCHEDULING: Scheduling changes may be requested by you but dates and times requested cannot be guaranteed. Scheduling changes may also be requested by Clear-Beer but we understand that dates and times requested cannot be guaranteed.

Costs: Clear-Beer reserves the right to re-evaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will contact you to discuss possible price or service revisions from the original estimate depending on the service we are providing. We reserve the right to adjust the estimate after the job is completed.

THE TERMS & CONDITIONS FOR THE PAYMENT POLICY: Payment is due in full only after the cleaning service is complete.

  • Payments accepted are: Credit Cards: (MasterCard/Visa/American Express) Debit Cards(Major), Cheques, Cash or E transfer where agreed to by us.

  • Refunds: We do not offer refunds to clients. If you are not happy, we will come back to your business to inspect and re‐do any areas in question at our discretion and free of charge according to our 100% Satisfaction Guarantee.

  • All late payments will be charged interest at 2% per month (accruing)

LATE CANCELLATION: Clear-Beer reserves the right to impose a Late Cancellation fee of $50.00 plus HST unless notification of a change has been received by our office staff via telephone or email at least 48 hours prior to the scheduled service date and time.  

CHARGES: If it is necessary for you to change, cancel or skip your service, we appreciate at least 2 business days notice. If you do not notify our office and upon arrival we cannot enter your business, we will charge you $50.00 plus HST to cover our expenses. Our Service Technician's daily pay is based on businesses scheduled. When you skip on short notice or lock out the Service Technician, we do not have time to fill in your spot and our Service Technician's pay is affected. It can also cause scheduling problems with our other clients. Should you at any time require a change or modification of the services, or wish to change the service schedule or frequency, a call to our office is the surest way of accomplishing this. The Service Technician is instructed to follow the instructions as they appear on their personalized service sheet relating to you as the client. Specific instructions or requests given to the Service Technician cannot be guaranteed from week to week.

SECURITY ALARMS: If your business is equipped with a security system, please insure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled service. Please be sure to notify our office if this code changes.

Cancellations: Clear-Beer reserves the right to suspend or cancel a service booking if there are problems with the access, water or electricity supplies, or problems working around other contractors and /or service providers, as well as interference from any third party. The client will still be held liable for the full cost of the agreed service.

ACCIDENTS & Theft: The client is responsible for securing – cash, jewelry and any other items of value. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our Service Technicians are instructed to call our office at once if ANYTHING is broken, and to leave you a note advising you of the accident. In the event an item is damaged or broken, we reserve the option to repair or replace the item, if it was caused by our Service Technician, you must report this incident within 24 hours of service. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. We cannot be responsible for wall hangings attached with anything other than “real” picture hooks. No straight pins, thread, etc.

If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to Clear-Beer's office. The client will lay a charge of theft if actual theft has taken place, and follow through to the point of actual prosecution. Clear-Beer is indemnified against any claim.

HOLIDAYS: Holidays observed by our company are New Years Day, Family Day, Good Friday, Canada Day, Labour Day, Thanksgiving, Christmas Day and Boxing day. Regular services will be offered on all other holidays. Should your regular service fall on these days, our office will contact you approximately 2 weeks prior to the holiday to reschedule your cleaning wherever possible. 

CLUTTER: The cleaning will be far more satisfactory if the Service Technician does not have to deal with a great deal of clutter. 

PETS and PLANTS: If you have pets, our Service Technician do appreciate it when they are secured and that you pick up after them. Due to the individual care that plants require, we are not able to water or maintain them.

QUALITY CONTROL: Our quality control consists of repots made to us by Service Technicians or contact from a client. A supervisor may call you or come to your place of business to determine that our Service Technician has carried out their job correctly. We believe that inspections and client contact is the best way to help in meet your expectations and improve our high standards. We appreciate your feedback.

EXTRA WORK: Please call us in advance for special requests so we can schedule the time needed to complete these tasks. We will provide an over the phone estimate, however, due to scheduling, this may not always be possible. We reserve the right to adjust the quote after the job is completed.

HIRING OF CLEAR-BEER staff: All staff of Clear-Beer must sign a Non-Compete agreement as a condition of employment. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with Clear-Beer and for one year thereafter without written approval from Clear-Beer  You agree not to hire past or present employees of Clear-Beer for a period of not less than 1 year from the date the staff member last worked for Clear-Beer. A great deal of time and resources are put into selecting and training the best staff. 

Gratuities: Tips are appreciated by Service Technicians but not required. 

IF THERE’S A PROBLEM: We guarantee our work. Contact our office before 9:30 am the day following your service and we will make every effort to correct the problem. You understand that Just Clear-Beer does not refund any portion of a service fee.

KEYS: Please make sure your business is accessible to us. Because your scheduled service time may change each service, we prefer a key to your business. Keys are locked in a safe, except for the day of the service. Returned keys will require signature and identification at time of release.

OFFICE HOURS: Our office is open Monday through Friday 7:30 AM to 4:00 PM and from 9:00 AM until 12:00 PM on Saturday*. (For emergencies only*). After hours and weekends, a voicemail can be left and we will return a call on the next business day.

All EMERGENCY cleaning services will be charged at a rate of $96.83 per hour plus tax.

 

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